Hearing Health Services


1. Hearing History

Upon arrival, we start with a discussion about your medical history. We won’t ask for too much detail, but it’s important to know if you have had any medical conditions or taken any medication which may have led to a hearing loss. We’re also interested to know if you have been exposed to any particularly loud noises recently. There are times when these things could impact the results of your hearing test, so it important that we know what they are from the start.

2. Physical examination


We will then physically examine the inside of your ear with an otoscope. We’re looking for any obstructions in the ear which might lead to hearing loss. We are also looking to see if there is any physical damage to the ear. The process is quick and painless.

3. Hearing assessment

We then move on to the actual evaluation of your hearing. There are two main tests we will conduct – a pure tone test and a speech recognition test. You will sit in a soundproofed room with headphones for both procedures.

For the pure tone test, we ask that you respond to a series of sounds as you hear them. You’ll let us know in which ear you heard the sound, as well as the point by which you hear them. We’ll play these sounds at different volumes and frequencies. Don’t worry – you won’t be expected to be able to hear all the sounds. The aim of the test is to see at which frequencies you might have trouble hearing.

For the speech recognition test, you will be asked to repeat a series of words or sentences. This is an important test, as speech recognition is one of most common challenges when it comes to hearing loss. The excerpts will be played at various volumes to find the quietest sentence you are able to understand. This is your ‘speech recognition threshold’.

4. After the hearing test

Immediately following the hearing test, we’ll go over the results with you on a graph called an audiogram. If there is hearing loss present that needs treatment, this will also be the time to go over various treatment options.

Most people benefit from the use of hearing aids. Based on your initial consultation, we’ll work with your lifestyle and financial circumstances to recommend a device which is right for you. With a wide variety of models to choose from, we are bound to find one that fits your needs.


We are proud to be one of the few practices out there who perform Real Ear Measurements (REMs) when fitting your hearing aids. This is recommended by the American Speech-Language-Hearing Association (ASHA), the American Academy of Audiology (AAA) and online buying guide Consumer Reports as the gold standard when it comes to fitting hearing aids.

REM tailors the settings of the hearing aid according to the exact contours of your ear. This can have a big impact on the quality of sound you get from your device. It makes sure that the hearing aids that you are buying will perform at their best for the shape and size of your inner ear, helping you hear speech better. Recent studies show 79% of patients prefer REMs versus devices fitted to the factory standard.


Many modern hearing aids come with special materials that protect them from sweat, dust and earwax. As they are normally used daily from dawn to dusk, it’s natural that they may suffer from wear and tear and need to be maintained once in a while.

As a special offer to our customers, after you buy a set of hearing aids, we offer you a ‘Complete Hearing Health Care’ program. This features a range of hearing aid repairs and maintenance you can enjoy without having to pay any further costs.

The services include:

  • Adjustments and cleanings 4 times a year
  • A detailed hearing aid check up annually
  • A free annual hearing test
  • A two-year warranty on hearing aids repairs.
  • A one-year warranty for hearing aids lost and damaged
  • Free batteries for the entire time you are using your hearing aids


We have an in-office repair lab which enables us to make many quick repairs while you wait, including:

  • Replacement of hearing aid removal cords.
  • Changing the shape of your custom-fit ear molds if they are no longer comfortable.
  • Cleaning and maintenance of speaker tubes that have been clogged with debris.


We’ve all experienced ringing in our ear at some point, but often, it will stop. If the sounds are staying around longer than you would like, you should seek help. We provide a range of tinnitus treatments to help you manage your symptoms in the best possible way. Contact us for more details on how we can help manage your tinnitus.


Are you a U.S. veteran worried you may have hearing loss? Hearing loss is the most common service-related injury that disables veterans, according to the U.S. Department of Veterans Affairs (VA).

We are proud to offer free or low-cost hearing healthcare to our veterans through VA benefits. Call us for further information on how we can help you.


Store-bought earplugs are a great first step towards hearing loss prevention, but if you regularly need them for a specific purpose, it might be best to have specialized protection. Custom hearing protection is custom-fit for your ear and optimized for your choice of activity.

We can provide custom-fit earplugs to suit a whole host of activities, including:

  • Live music.
  • Hunting and shooting.
  • Occupational protection for construction workers.
  • Swimmers.
  • Those who need earplugs to sleep better.
hearing device tools


Assistive listening devices, or ALDs, help people with hearing loss regain some of that sound back to their ears electronically, often in addition to the use of hearing aids. Most of the modern ALDs use the power of Bluetooth technology and work with your smartphones. ALDs improve the noise-to-speech ratio, making it easier to hear and understand normal speech. They are most useful public areas such as schools, conference rooms, and theatres.

There are several types of ALDs to choose from and one of our audiologists at Hearing Consultants can help you find the right one for your specific needs:

  • Personal amplifier
  • FM radio system
  • Infrared systems
  • Induction loop system
  • Bluetooth systems

Have questions or would you like to schedule an appointment?

Contact us today to set up an appointment with a hearing specialist to discuss your hearing health, hearing aids and the best way to treat your hearing loss.

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